FAQ's

THE BEST BUY STORE IS STILL OPEN AND FULLY OPERATIONAL ACROSS THE GLOBE

During these difficult times, our priority at THE BEST BUY STORE is to continue delivering goods and services to our customers across the globe.

We know that you may be worried about purchasing our products during this unsettling time. This is why we have created this page to put your mind at rest about our products it's safe in relation to COVID-19.

With new developments emerging fast, we have created this page to share any significant news and updates that may have an impact on how you do business with us.

What if the virus is transferred over to the product that is shipped to me? 

1. As our products are shipped via airlines, you might have guessed that up at 40,000ft in the air it is a little colder than down on earth. This means that at sub 0°C temperatures the virus cannot survive eliminating the risk of it being carried on your package.

2.All carrier are experiencing some delays in deliveries. International shipments are also being delayed due to bio-tech experts having to ensure no parcels or personnel are carrying the virus. We hope you can kindly understand and rest assured your products will arrive in good faith.

We hope this clears up any questions you had around this subject and we would like to remind everyone to stay safe out there during these unprecedented times.

Can I still shop online on THE BEST BUY STORE?

Yes. You are still able to shop online and receive orders as normal. However, our current line of offers are currently all in 50% OFF to help us stay afloat during these difficult times.

In which deliveries may take 14 to 25 Business Days from the start date of your order.

Are postage times delayed?

We’re currently experiencing high order volumes and our contact centers and warehouses are busier than usual. Please be aware that delivery times and inquiry response times may be delayed on account of high volumes.

Deliveries may take up to 14 to 25 Business Days  due to limited production teams, staff, airlines, flights, new sanitary measures due to the covid-19.

While the majority of our products are not affected and shipping times are as slightly delayed due to new sanitary measures, some items may have a delayed dispatch or postage time. We advise customers to kindly understand and hope you can still support us! 

DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

Yes we do ship EVERYWHERE

  • We have a Flat shipping rate $4.99 for below $100 amount of order all across the globe.

  • We offer FREE SHIPPING for over $100 of order across the globe.

WHERE DO YOU SHIP FROM? 
We ship from our warehouses located in the United States, Australia and China. So, please expect your items to be shipped separately (if you order more than one item) as we can only ship separate items for each orders to avoid heavy fines/fees from maximum weight limits. 

I WANT TO CANCEL MY ORDER
We encourage you to not cancel an order as we will promise that we will ship and deliver the products you ordered in good faith. However, during these challenging times around the world, there is just so many measures being in place everyday with logistics, flights and travel causing cancellations and delays of flights which may hold package up to 2 extra weeks.

We ask that you please be patient and we promise, products are the original 
and highest quality in the current market.
We do thank you for your business with us and we appreciate your help with keeping us afloat and supporting us.
Rest assured, your products will arrive in good faith, please expect delays. Our goal is transparency.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 
Order processing time takes 2-3 business days before shipment. Deliveries take 14-25 Business Days. We hope you can kindly be patient as the current situation of the world is currently affecting delivery times.

However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to a month or so.
It depends what you purchased and where you live!
You can 'CONTACT US' or email ONECLICKDEAL247@GMAIL.COM to assist you with tracking. 
MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "ONE MONTH" WHY?
While some parcels can arrive early, some others may experience shipping delays, custom issues, or you may live in a more isolated region from where we produce.
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS? 
We ship from different parts of the World using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number. 
All in all, we truly do appreciate your business and your support during these challenging times, all we can ask is for you to trust us and be patient with shipping due to many new sanitary measures. We hope you can understand as we are all helping each other. 

Is The Green Factory Store affected by the Government shutdowns?

The Green Factory Store  is fully operational and unaffected by the current government shutdowns. 

The Green Factory Store  is fully operational and we anticipate that we will continue to operate throughout these uncertain times.

The health of our customers and staff at The BEST BUY STORE  are a top priority, so we have enacted a work from home policy where possible, and our warehouse staff are maintaining high levels of safety and hygiene. 

We will continue to update everyone as more developments occur and we look forward to continuing to fulfill orders.

How long is the delay for my order due to the current world climate? 

Our current delivery times are 10-20 Business Days (Not Including Weekends). However, due to the covid-19, we have received limited staff, flights reduced, production times delay so please note about the additional delays depending on your location as it varies on each postal offices.

We hope you can kindly wait patiently and we promise all products will be delivered in good faith with the highest quality.

My Tracking Number Is Not Moving! I'm very concerned

Please do not stress too much about your package on daily basis. It is moving well and tracking may be updated when it reaches a certain destination. 

Third party websites (Universal Tracking Websites) may also be a little bit slow with updates as it only tries to pick up data. 

Please note that your order is always moving and please understand that there are currently lots of reasons for delays, limited staff, covid-19 limitations of working, flights reduced, transit times affected, and so much more.

We appreciate your extended patience and we truly do appreciate your understanding.